If you want to purchase other products, you can also use the coupon code at our official online shop.

FAQ

Where do I enter the coupon code?

After adding the product to your cart, click the "Proceed to checkout" button to proceed. A "Coupon Code" input field will appear. Enter the code there and then click the "Apply" button.

I want to purchase a product that is not listed on the shareholder page.

If you would like to purchase a product that is not listed here, you can purchase it from our official online store ( https://axxzia.jp/ ). Please note that the product price is the regular retail price, not the special price.

Can I use the coupon code at the official online shop?

You can also use the discount coupon code at our official online shop ( https://axxzia.jp/ ), but please note that the product price will be the regular selling price, not the discount price.

Can I use the coupons at directly managed stores?

Not available in stores.

Until when can I use the coupon?

The 13th Shareholders' Coupons and Shareholders' Page can be used from October 8, 2024 to October 31, 2025.

If I cancel my order, can I reuse the coupon code?

Once an order has been confirmed, the coupon cannot be reused. If you would like to place an order again, please cancel the order and contact us via the inquiry form ( https://axxzia.jp/pages/contact ) with the coupon code.

Can I purchase products from the Shareholders Only page and the official online shop together?

Yes, you can. After adding the product to your cart on each page, please proceed to the purchase procedure. Please note that products purchased at the official online shop will be offered at the regular retail price, not the special price.

Can I purchase without registering as a member?

To make a purchase, you will need to register as a member. Please agree to our Privacy Policy before registering.

My order hasn't arrived

Please contact us using the inquiry form ( https://axxzia.jp/pages/contact ) so we can check the status of your order.

Can I use coupons together?

We are very sorry. We cannot accept multiple coupons or use them in conjunction with other coupons.

Can I exchange it for cash?

Sorry, we cannot exchange the voucher for cash.

Coupon is missing, the amount is insufficient, or I would like it reissued

We will investigate the situation, so please fill in the necessary information and contact us via the IR inquiry form ( https://axxzia.co.jp/contact/contact-i/ ).

If I purchase an item worth less than the amount listed on the coupon, will I get the difference back?

Unfortunately, we are unable to refund the difference.

What should I do if the product I receive is defective?

Please fill in the necessary information and contact us via the inquiry form ( https://axxzia.jp/pages/contact ).

Product ingredients and efficacy

Please check each product page.

Other inquiries

Please fill in the necessary information and contact us via the inquiry form ( https://axxzia.jp/pages/contact ).

Payment Method

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Diners Club
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Paidy
  • PayPay
  • Rakuten Pay
  • d Barai
  • au Kantan Kessai
  • Merpay
  • 7-Eleven
  • FamilyMart
  • Lawson
  • Ministop
  • Daily Yamazaki
  • WeChat Pay
  • AliPay
  • Union Pay

*Convenience store payments are prepaid. Please make payment within 5 days.

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Delivery Information

Delivery company: Yamato Transport

Delivery: After your order and payment are confirmed, your order will usually be shipped within 2-3 days (excluding weekends and holidays).

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